It may take a few moments to feel the Lull. If you have waited and nothing happens, here's a list of steps.
Make sure your bed is plugged in to your surge protector, and that your surge protector is plugged into the wall.
If both are plugged in, plug another device into the surge protector to be sure it is receiving power.
You will need to have wifi, cellular, or bluetooth enabled on your phone in order to communicate with your bed.
See this article for help connecting to your bed: "I am not able to connect to my bed."
You can run a quick test to make sure your bed is functioning properly.
See this article for how to run that test: "How do I run a Health Check?"
If anything fails, please contact us.
Restart your phone, and reboot your bed by unplugging it, waiting one minute, and plugging it back in.