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Bed or tablet issue?

The first thing to check would be the plugs: ensure that the bed plug, surge protector, and charging cords are all securely plugged in as sometimes a guest may knock them loose or purposefully unplug something. 

Next, please, upload the logs from the tablet so we are able to see what may have gone wrong. You can do this by selecting the settings icon in the top right corner, admin, and then 'Upload Logs'. 

If the tablet itself is the issue, and you have confirmed that it is plugged in, you may remove the tablet from the case and use one of the backups we have provided your hotel. Please then let us know so we may replace your backup. 

Rebooting the tablet may also help with certain issues. To do this, swipe up from the bottom of the screen and hold down the small arrow that appears, then select 'Admin App' and choose 'Reboot tablet' from there. 

Feel free to reach out to us between 9 AM and 5 PM PST Monday-Friday at:

    Text or call 844.420.1018

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