If your bed is disconnected, you will see a yellow bar notifying you of the issue. If you tap the bar to learn more, you will be shown the last time your bed was connected.
Please follow the troubleshooting steps outlined below.
Make sure your bed is plugged in to your surge protector, and that your surge protector is plugged into the wall.
If both are plugged in, plug another device into the surge protector to be sure it is receiving power.
You will need to have wifi, cellular, or bluetooth enabled on your phone in order to communicate with your bed.
See if another device in your home can connect to your wifi network.
If not, contact your internet provider for support.
See if your phone can connect to another bluetooth device.
Double check that your bed has a wifi network.
Confirm that there haven't been any changes to your wifi SSID or credentials that haven't been updated in the app and on the bed.
Go to Settings > your bed > and Bed WiFi. If you have set up a wifi network, you will see it under "Network Name."
If you're having problem's, see "I am having trouble setting up wifi."
Restart your phone, and reboot your bed by unplugging it, waiting one minute, and plugging it back in.
If your app is still unable to find a network, or you find a network but have poor strength, try moving your router closer to your bedroom. You can also use a wifi extender to increase your signal strength.