Contact Us
Login  Sign up

Bed disconnected

If your bed is disconnected, you will see a yellow bar notifying you of the issue.  If you tap the bar to learn more, you will be shown the last time your bed was connected. 

Please follow the troubleshooting steps outlined below. 

  • Check your bed's power supply

Make sure your bed is plugged in to your surge protector, and that your surge protector is plugged into the wall.

If both are plugged in, plug another device into the surge protector to be sure it is receiving power.

  • Check that your phone is able to connect to your bed

You will need to have wifi, cellular, or bluetooth enabled on your phone in order to communicate with your bed. 

If you're not sure how, see Apple Support or Android Support.

  • Check that your wifi & phone's bluetooth work with another device

See if another device in your home can connect to your wifi network.

If not, contact your internet provider for support.

See if your phone can connect to another bluetooth device.

If you're having trouble, see Apple Support or Android Support.

  • Make sure you have wifi set up on your bed

Double check that your bed has a wifi network.

Confirm that there haven't been any changes to your wifi SSID or credentials that haven't been updated in the app and on the bed.  

Go to Settings > your bed > and Bed WiFi. If you have set up a wifi network, you will see it under "Network Name."

If you're having problem's, see "I am having trouble setting up wifi."

  • Reboot your phone & bed

Restart your phone, and reboot your bed by unplugging it, waiting one minute, and plugging it back in.

  • Move your router closer to your bed or install a repeater.

If your app is still unable to find a network, or you find a network but have poor strength, try moving your router closer to your bedroom. You can also use a wifi extender to increase your signal strength.

  • Still having trouble?

Don't hesitate to reach out. Email us at or find another way to reach us.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.